Returns or exchanges are accepted only when a product is received damaged. We do not offer returns or refunds for undamaged items, preference changes, or sizing concerns.
Damages must be reported within 48 hours post delivery with clear photos or videos and your order details for verification.
Report the Damage
Email us within 48 hours post delivery with your order number and a short description of the issue.
Share Evidence
Attach clear photos/videos of the damaged product and packaging so our team can verify the claim.
Verification
Our support team reviews the submission and confirms whether the claim qualifies under policy.
Resolution
For approved claims, we arrange replacement or process refund to the original payment method.
Returns/refunds are not provided for the following:
Note: Please inspect your order immediately on delivery and report any transit/manufacturing damage within 48 hours.
Exchanges are available only for verified damaged products. We do not provide exchanges for normal, undamaged, or preference-based requests.
Eligibility
Exchange is processed only after damage verification and approval by our support team.
Timeline
Once approved, exchange dispatch/refund timelines are shared via email based on stock and courier movement.
We take quality seriously. If your item arrives defective or damaged:
Damage claims must be raised within 48 hours of delivery.
Can I return an undamaged item?
No. Returns/refunds are only available for damaged products verified by our team.
What is the reporting time for damage?
You must notify us within 48 hours post delivery with order details and proof of damage.
How long does a refund take?
For approved damage claims, refunds are issued to the original payment method as per standard processing timelines.
Can I exchange for size/color if there is no damage?
No. Exchanges are only supported for products confirmed as damaged.
What happens if I report after 48 hours?
Claims raised after 48 hours post delivery may not be eligible for return, refund, or exchange.
Our customer support team is here to assist with any return or exchange questions.
